I just went through this website of a book called www.theicecreammaker.com
I feel this book is surely going to add some new dimension to listening to customer . The Ice Cream Maker has been written by world-renowned quality expert Mr. Subir Chowdhury. The main character of the book, Pete is a manager of an ice cream factory and he´s having a tough time there with low sales and other problems. With the help of a mentor, how he fights back by listening to customers, that has been depicted in the book. This book introduces a new concept called LEO—Listen, Enrich and Optimize. It is going to be released worldwide on 4th October 2005.
I feel this book is surely going to add some new dimension to listening to customer . The Ice Cream Maker has been written by world-renowned quality expert Mr. Subir Chowdhury. The main character of the book, Pete is a manager of an ice cream factory and he´s having a tough time there with low sales and other problems. With the help of a mentor, how he fights back by listening to customers, that has been depicted in the book. This book introduces a new concept called LEO—Listen, Enrich and Optimize. It is going to be released worldwide on 4th October 2005.